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Terms & Conditions

About Us

 

Impact GS online shop is operated by Impact Graphic Solutions Limited registered in England No. 06426711, VAT number: GB 828 5959 71. Registered Office: Manufactory House, Bell Lane, Hertford, SG14 1BP.

 

Our contact details are as follows:

Trading address:

Impact Graphic Solutions Ltd

Devonshire House

Works Road

Letchworth Garden City

SG6 1FT

 

T: 0345 470 20 20

 

Email: info@impactgs.co.uk

We want you to be happy with what you buy from us and the process of buying. If you have any suggestions or comments please email us at info@impactgs.co.uk

These terms and conditions should be read alongside and are in addition to our website terms and conditions and our privacy policy.

 

Making a purchase

 

By ordering any item from us you confirm that you are over 18 years of age and if you are under 18 years of age you must not order items from this website.

All item descriptions and illustrations are provided in good faith but are intended for guidance only and the actual items may vary accordingly. Whilst we use reasonable endeavours to keep all prices up to date we reserve the right to alter prices at any time. Any price change will be communicated to you before dispatch of the item.

Making a purchase could not be easier. Just browse our online shop, choose an item and click on Add to Cart. You can then choose whether to Continue shopping or proceed to complete your purchase and pay.

We accept payment from Visa credit, Visa debit, Mastercard credit, Mastercard debit, JCB, Visa Electron and Maestro card types.

You confirm that the credit or debit card being used is yours. Please note that all credit/debit cardholders are subject to validation checks and authorisation by the issuer of the card. If the issuer of your payment card refuses to pay or does not for any reason authorise, we will not be liable for delay or non-delivery of goods. We retain the legal ownership of all goods until full payment has been made by you and received by us and legal ownership of the goods will immediately transfer back to us if we refund any payment for the goods to you. Risk in the goods transfers to you upon delivery.

If you do not wish to use your credit card online you can send your debit/credit card information via phone. Please call us on 0424 922161.

If you would prefer to order and pay by cheque, please visit our downloads page for an order form, complete and return to us with payment.

 

Accepting the order and completing the contract

 

When you place an order to purchase an item your order represents an offer to purchase that item which we may choose to accept or refuse. Your order does not represent a legally binding contract.

 

All items are offered subject to availability. The information displayed is considered as an invitation to treat, not an offer for sale from Impact GS. The steps required to create the contract between you and us are as follows:

 

Before you proceed to Worldpay,  you need to read and accept our terms and conditions in relation to online shop sales.

You then complete the Worlpay payment process to submit your payment details securely.

Your order will be placed when you have completed the payment process.

You will then receive an email from Worldpay confirming that they have taken your payment card details and forwarded all the order details to us.

Shortly afterwards we will send to you an email acknowledging your order and detailing the items you have ordered. This is not an order confirmation or a legally binding acceptance of your offer.

The completion of the contract between you and us will only occur when we send you the confirmation of dispatch of the items ordered unless we have notified you that we do not accept your order, or you have cancelled it (see below for cancellation procedure).

An order may not be accepted due to one of the following:

The item(s) you ordered are out of stock,

Authorisation cannot be obtained for your payment, or

We have found a pricing or product description error or change.

As soon as we discover any of the above we will contact you by email and set out the alternatives available.

 

Returns Policy

 

Due to the nature of our products, we do not accept returns unless goods are faulty. If this is the case, please email us (info@impactgs.co.uk) or call on 0345 470 20 20 upon receipt of your order and we will replace faulty items by return.

 

Shipping And Handling

 

All items are freepost, you will not be charged extra for delivery.

 

Delivery Schedule We will normally send your order to you within 2 business days [of confirmation of receipt of payment]. International orders are generally received in under 21 days.

 

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

 

Tax Charges

 

All prices displayed are exclusive of VAT. Please note that if you are ordering for delivery overseas you may be subject to import duties and taxes. Such duties and taxes will be payable when the goods reach their destination. The liability for payment of such duties and taxes rest solely with you and Impact Graphic Solutions Ltd has no control or liability for them.

 

Reaching Us

 

If you need to reach us, please email us on info@impactgs.co.uk, alternatively, you can call on 0345 470 20 20 (International +44 345 470 20 20)

Cancellation rights.

If you wish to cancel your order before despatch, please contact us – Phone:0345 470 20 20

Email: info@impactgs.co.uk

 

Privacy Policy

 

Impact Graphic Solutions Limited does not disclose information collected on this site about you to third parties. Cookies are used by the online shop to keep track of the contents of your shopping basket once you have selected an item Worldpay may use cookies on their site and we advise you to check their terms and conditions.

 

This privacy policy sets out how Impact Graphic Solutions Ltd. uses and protects any information that you give Impact Graphic Solutions Ltd. when you use this website.

Impact Graphic Solutions Ltd. is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Impact Graphic Solutions Ltd. may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • contact information including email address
  • company name, address and telephone number
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Impact Graphic Solutions Limited, Manufactory House, Bell Lane, Hertford, SG14 1BP.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

Terms of use

Your access to use Impact Graphic Solutions Ltd. website is subject to the following terms:

Acceptance & changes
Access and use by you of our site constitutes your acceptance of these terms. These shall take effect immediately on the date on which you first use this website. From time to time we may vary these terms without notice, so it is important you check these regularly. Your continued use of the site after a change has been made is considered your acceptance of the change.

Links to external websites
Where we provide a link on our site to external websites we cannot guarantee these links will work and have no control over the availability of linked pages. Impact Graphic Solutions Ltd. has no responsibility for the contents or reliability of any other websites to which we provide a link. Listing should not be taken as endorsement of any kind. Impact Graphic Solutions Ltd. is also not responsible for any privacy policies of external websites and would always recommend you review privacy policies on other sites you visit.

Copyright and intellectual property rights
The names, images and logos identifying Impact Graphic Solutions Ltd. and our products and services are subject to copyright, design rights and trademarks of Impact Graphic Solutions Ltd.

This copyright notice applies to all propriety pages, images, text, programs and other pages available throughout our site, which, unless stated otherwise, is copyright protected under national laws and international treaties world-wide. Information contained within the site must not be reproduced or distributed, in part or whole, without prior written consent of Impact Graphic Solutions Ltd. All rights reserved.

Disclaimer
Impact Graphic Solutions Ltd. makes every effort to make sure the information on this site is accurate and up to date.

The materials in the site are provided “as is” and without warranties of any kind either expressed or implied. To the fullest extent permissible pursuant to applicable law, Impact Graphic Solutions Ltd. disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Impact Graphic Solutions Ltd. does not warrant that the functions contained in the materials will be uninterrupted or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or other harmful components. Impact Graphic Solutions Ltd. does not warrant or make representations regarding the use or the results of the use of the materials in this site in terms of their correctness, accuracy, reliability, or otherwise. Impact Graphic Solutions Ltd. shall not be liable for any special, incidental, or consequential damages, including, without limitation, lost revenues, lost profits, or loss of prospective economic advantage, resulting from the use or misuse of our website.

Governing Law
These terms shall be governed by and construed in accordance with the laws of England and Wales.



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Contact Us

Impact Graphic Solutions
Devonshire House
Works Road
Letchworth Garden City
Hertfordshire
SG6 1GJ

T: 0345 470 20 20
Email: Send Mail